Monday, March 5, 2012

wells fargo gender discrimination


My name is Nay. I had a very bad experience with Wells Fargo bank regarding voice recognition and gender. I had lost my credit card and was calling to request a new one. I called the fraud department (1800-723-5533) I talked to someone named leslie. She insisted I was a female and must be my mother or wife. Then she had me go down to my local Las Vegas branch to verify my gender and identity even through I had already answered all the security questions correctly. I found this to be ultra humiliating. I can not believe this is legal. In person at my local branch I was helped by Christopher. He got the card problem taken care of but did not seem to understand that I was being discriminated against or why this was wrong.

I do not feel someone can tell gender over the phone. When I called back and talked to a supervisor Joel. I was told this is policy and it is called voice recognition and is part of fraud prevention.
Joel had his supervisor Markus call me back upon request. Markus said determining gender by voice was not policy despite what Joel had said previously. He also said he would discuss the issue with both Leslie and Joel so they were aware that this was not policy.

I told Markus I felt more needed to be done like an anti discrimination policy or retraining. He said he had no intention of changing anything and talking to those two would be enough.
I do not feel this is enough. My rights were violated and I am sure this happens to others all the time. If Leslie and Joel think this is okay and is policy than other employees in the Wells Fargo fraud department must feel the same. The whole department needs to be retrained in regards to gender sensitivity. This should never happen to anyone again and I will do all I can to prevent others from suffering the intense humiliation i had to endure by verifying my gender in person at my local branch.I want to find a way to insure this does not continue to happen to others. It is not right to judge peoples gender by voice. I hope you can help.

Thank you for your time.

Sincerely ,

1 comment:

nayarts said...

Please forward and repost. I really don't want this to happen to anyone ever again. Time to stand up for whats right.